01Overview
About Moove
Moove is building the worlds largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.
Our global growth has been fuelled by our partnership with Uber and backed by leading investors and lenders, including Uber, Mubadala, BlackRock, and many others. Today, Moove operates the world's largest manned & autonomous ride-hail fleet, with 38k+ vehicles across 29 cities, 13 countries and 6 continents enabled by 2.1k+ employees Moove continues to expand through strategic partnerships with industry leaders like Uber. Were transforming mobility to be safer, more efficient and accessible to all, while creating economic opportunities and supporting skills development in the mobility sector.
About The Role
As a Sales & Onboarding Supervisor at Moove, your role is pivotal in driving the success of
our customer acquisition and engagement processes. You will lead a team of sales and onboarding
specialists, guiding and motivating them to achieve sales targets and ensure smooth customer
transitions onto our platform. Your responsibilities include overseeing the end-to-end onboarding
experience, optimizing sales strategies, training new team members, and collaborating with cross functional departments to enhance customer satisfaction. Your leadership will play a critical role in
shaping our customer growth journey and contributing to the overall success of Moove.
What Youll Be Doing
Deliver best in class , in-person support to our drivers the customer acquisition and
onboarding stages of their lifecycle
Walk drivers through onboarding process and all of the tools to be successfulPromote the Moove brand, mission and values to our driver customersHelp brand the Moove name and get drivers excitedStay on top of Moove policies and proceduresRegister new drivers, and review accurate drivers information while ensuring compliance with
Moove standards.
Accurately describe Mooves product features and benefits to drivers.Ensure all onboarded drivers are transferred to the Moove Fleet account.Resolve driver related issues before onboarding them to the platformWork with the City Fleet Manager in building harmonious relations between drivers.Build driver funnel dashboard for new driver acquisition across various channelsManage driver referral and incentive schemes.Manage driver agency relationships to ensure they meet company KPIs.Select best in class partners to work with for technical testing and training as required and for
driver acquisition
Manage the driver funnel keeping churn to a minimum and conversion high
What You Will Need For This Position
A Bachelors degree in any field such as sales, marketing, operations or any related fields.A minimum of 4+years of experience in operations, supply chain, logistics or marketplace
experience in the mobility or tech industry.
Excellent communication skills.Excellent interpersonal and presentation skills, with the ability to communicate effectively
(written and oral) with others at all levels of the organisation and externally.
Must be customer service-centric.Must possess basic administration skills.Ability to work independently, with little or no supervision.Ability to work in a fast-paced environment.
Key Metrics
Sign up of X number of drivers daily with security deposit75% conversion from lead generation to conversion with security depositFirst trip to first month trip target to be mapped to performance matrixExecutive to Driver Partner knowledge transfer about Moove products to be monitored and
evaluated basis DP first few weeks of performance
New channels for driver sourcingBuilding a strong driver funnel to refill leakage / churnDriver Incentive structure - tier basisTeam player to motivate and driver Moove success
Who You'll Be Working With
Directly reporting to our City General Manager, and closely working with our Operations Team.
About The Team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.
Moove is strongly committed to diversity within its community. The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an .
