01Overview
Role & responsibilities
Dispatch Planning &
Coordination: Liaise with the PPC Head to plan daily dispatches in alignment with production and dispatch schedules. Oversee dispatch planning, vehicle arrangements, and coordination with transporters.
Customer Communication: Ensure timely communication of all customer-related dispatch activities to the PPC Head. Initiate corrective actions when necessary to avoid delays or issues.
Monitoring &
Tracking: Monitor and track all daily dispatches to ensure timely delivery and maintain high levels of customer satisfaction.
Standardization of Dispatch Processes: Ensure accuracy, consistency, and repeatability in labelling, packing, and dispatch documentation. Develop and implement Standard Operating Procedures (SOPs) for all related processes.
Export Coordination: Coordination with the team to ensure effective planning and timely execution of export shipments.
Freight Management: Negotiate freight rates and contractual agreements with logistics service providers to ensure cost-effective, reliable, and seamless delivery solutions.
Packing Material Inventory: Monitor inventory levels and plan procurement of packing materials to avoid shortages or overstocking.
Sales Support: Support the Sales team with urgent or critical dispatch requirements as needed on a case-by-case basis.
Cost Optimization: Continuously monitor logistics costs and identify opportunities for cost savings. Implement measures to close identified gaps.
Vendor &
Transport Coordination: Coordinate with vendors and transporters, verify bills, and prepare reports such as Goods in Transit (GIT) and freight cost analysis.
MIS Reporting: Prepare monthly MIS reports focusing on dispatch timelines and error-free performance.
Store Coordination: Work with the Stores department as needed to ensure accurate inventory data capture.
Process Improvement Initiatives: Identify and implement improvements to existing logistics and dispatch systems and processes.
Damage &
Claims Handling: Assist in resolving issues related to damaged goods, insurance claims, and materials returned due to transport damage.
QMS Compliance &
Transporter Management: Maintain documentation as per AS9100D Quality Management System requirements. Identify and evaluate new transporters and update the existing transporter database accordingly. .