01Requirements
Graduate with 6-7 years of experience in Order Management. Experience in core Customer Service handling end to end transactions in Quote to Cash. Proven Customer Service/Customer Care experience. Track record of over-achieving quota. Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters. Ability to multi-task, prioritize and manage time effectively. Preferred Fields of Study: Business Administration, Sciences, or related field Professional certifications in customer service or relevant field are beneficial Proven leadership experience with ability to coach, mentor, and develop team members Strong proficiency in ERP systems (SAP, Oracle) and Microsoft Office Suite Exceptional problem-solving abilities and attention to detail Outstanding written and verbal communication skills Experience in process improvement and implementing best practices Ability to handle complex customer situations with diplomacy and professionalism Strong organizational and time management skills Demonstrated ability to work independently and as part of a team Experience with customer relationship management (CRM) systems Ability to work effectively in a metric-driven environment Knowledge of quality management systems (ISO, cGMP) preferred Flexibility to adapt to changing business needs and priorities Experience Level Senior Level .
