01Overview
Position: Assistant Manager Warehouse Operations
Location: Bhiwandi warehouse
Department: Supply Chain / Logistics
Reporting To: Warehouse Operations & Logistics Lead
Job Summary- We are seeking a proactive and detail-oriented Assistant Manager Warehouse Operations to oversee warehouse inbound operations, inventory management, billing processes, and claims settlement activities. The role is responsible for ensuring efficient receipt of goods, inventory accuracy, timely billing, and effective resolution of vendor/customer claims while driving operational excellence and compliance
Key Responsibilities
1. Inbound Operations Management
Manage end-to-end inbound warehouse activities including receiving, unloading, inspection, and put-away.
Ensure timely GRN (Goods Receipt Note) processing and system updates.
Coordinate with suppliers and internal stakeholders for smooth receipt of materials.
Monitor inbound productivity and adherence to SOPs.
Ensure compliance with safety, quality, and warehouse standards.
2. Inventory Management
Maintain inventory accuracy through regular cycle counts and stock audits.
Monitor stock movement, aging inventory, and slow/non-moving items.
Investigate and resolve inventory discrepancies.
Ensure proper storage practices and inventory controls.
Generate and analyze inventory reports for management review.
3. Billing & Documentation
Verify warehouse, transportation, and vendor invoices.
Ensure timely processing of customer and vendor billing.
Maintain accurate records of warehouse transactions and supporting documents.
Coordinate with finance teams for invoice reconciliation and payment processing.
Monitor billing KPIs and identify areas for process improvement.
4. Claims Management & Settlement
Handle shortage, damage, loss, and service-related claims.
Conduct root cause analysis and coordinate with stakeholders for claim resolution.
Maintain claim documentation and tracking records.
Ensure timely submission and closure of claims with vendors, transporters, and insurance agencies.
Drive reduction in claim occurrences through corrective actions.
5. Team & Process Management
Lead and guide warehouse staff to achieve operational targets.
Monitor team productivity and provide coaching where required.
Implement continuous improvement initiatives for warehouse efficiency.
Ensure adherence to company policies, SOPs, and regulatory requirements.
Required Qualifications
Bachelor's Degree in Logistics, Supply Chain Management, Commerce, Business Administration, or a related field.
MBA/PGDM in Supply Chain or Operations Management preferred.
Experience
58 years of experience in warehouse operations, inventory management, billing, and claims handling.
Experience in FMCG, Retail, E-commerce, Manufacturing, or 3PL environments preferred.
Key Skills
Warehouse Management Systems (WMS) and ERP knowledge (SAP, WMS.)
Inventory control and stock reconciliation
Billing and invoice management
Claims investigation and settlement
Data analysis and reporting
Microsoft Excel (Advanced)
Stakeholder management
Problem-solving and analytical skills
Team leadership and communication
Key Performance Indicators (KPIs)
Inbound SLA adherence
Inventory accuracy (%)
Stock variance and shrinkage control
Billing accuracy and turnaround time
Claims closure cycle time
Warehouse productivity and cost optimization
Compliance and audit performance
Preferred Candidate Profile:
A results-driven warehouse professional with strong analytical skills, operational expertise, and the ability to manage inventory, billing, and claims processes while ensuring high levels of accuracy, compliance, and customer satisfaction. .
