01Overview
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence WNS core differentiator with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Operational & Technical Responsibilities
Oversee order validation and processing of customer and intercompany invoices, ensuring accuracy and timeliness.
Manage Goods Receipt (GR) creation and support inventory management activities in alignment with business controls.
Supervise order preparation, order processing, and order management, including validation of purchase orders (POs) and supporting documentation.
Ensure compliance with internal controls, policies, and SLAs through regular internal quality audits.
Drive billing accuracy targets through robust validation, root cause analysis, and preventive controls.
Reduce billing-related write-offs, credit notes, and rework by a defined YoY / QoQ percentage through upstream issue resolution.
Ensure on-time invoicing SLAs are consistently met and invoices generated within agreed TAT) Team Management & Leadership
Lead, mentor, and support team members to ensure consistent performance and skill development.
Allocate work effectively, monitor productivity, and ensure timely completion of deliverables.
Coach team members on technical processes, quality expectations, and customer handling best practices.
Act as the first level of escalation for operational, client, or team-related issues and communicate risks proactively to management.
Foster a collaborative, highperformance culture and act as a phenomenal team player by supporting adhoc and crossfunctional requirements
Set clear team KPIs around billing accuracy, dispute reduction, on-time invoicing, and AR impact Process Improvement & Stakeholder Management
Identify process gaps and recommend solutions for efficiency, automation, and standardization.
Drive continuous improvement initiatives to enhance accuracy, turnaround time, and customer satisfaction.
Deliver highquality customer service by responding to internal and external stakeholder queries in a prompt, professional, and solutionoriented manner.
Partner closely with clients and internal teams to ensure alignment on deliverables and service expectations.
Prepare and review monthly performance dashboards, SLA metrics, and management reports.
Track and reduce billing disputes aging and dispute backlog through proactive customer and sales collaboration.
Support O2C cycle time reduction (Order to Invoice, Invoice to Cash) by improving upstream order quality.
Required Skills & Competencies
Strong working knowledge of OrdertoCash, Order Management, Invoicing, AR, and Collections processes.
Proven team management and stakeholder management experience.
Excellent problemsolving, analytical, and decisionmaking skills.
Ability to perform under pressure and manage tight deadlines.
High level of agility and learning mindset to adapt to changing processes and systems.
Strong communication skills (written and verbal).Proficient in MIS reporting, data analysis, and MS Excel / ERP systems (SAP preferred).
Qualifications
Qualifications & ExperienceBachelors degree in commerce, Finance, Business Administration, or a related field.58 years of relevant experience in Order Management / O2C / Finance Operations, with at least 13 years in a teamhandling or lead role.
Additional Information
Should be comfortable to work from Office and night shifts
Team Handling exp mandatory .
