01Overview
Job Description | Assistant Manager
Collections.
Who are we
In March 2022, we
became Indias fastest fintech and most impactful start-up to join the unicorn
club with a Series B fundraising round of $137 million.
We already have
all the top Banks and NBFCs as our clients. We have offices in Mumbai, Chennai,
Bangalore and Dubai. We plan to expand our business across the EU, USA and SE
Asia over the next couple of years.
Job Title Assistant Manager - Collections.
Reports to AVP.
Location: Airoli Navi Mumbai
Responsibilities and Duties:
The candidate
will be responsible for leading Voice Operations Functions (Collections Domain)
Managing Client and Client Servicing,
Responsible for
SLA management, Governance and Reporting.
Driving various
developmental initiatives for Retention and Succession planning across levels A seasoned
operations professional, who has demonstrated capability providing strategic
and tactical direction to a variety of operational support units.
Ensure timely
achievement of SLA's across business units with no revenue shrinkage and drive
on time results for stakeholders and customers that is defect free and in an
operationally efficient manner.
Manage
productivity and drive adequate staffing levels to ensure effective cost
management To ensure
effective development and management of operations plan.
Provide strategic
planning and execution to enhance cost control, profitability, productivity and
efficiency throughout the company's operation function.
Regular
Interaction with Leadership team and individual department AVP to ensure that
company's operational priorities are aligned with total company mission, vision
and values.
Be part of
customer calls and customer meetings to promote organisations operational
excellence.
Manage
organization through transformation, new system roll-outs, new product
roll-outs ensuring no disruption to service delivery.
RequirementsGraduate in any
stream.
Overall 5 years
experience. Minimum 2-4-year Experience in AMTeam Lead Role. (Collection
Vertical)
Advance excel,
Excel based Macros, MS Excel VLookup, H Lookup, Pivot table, Data Analysis and
Graphical representation of data.
Ability to
interact with multiple stakeholders both internal & External. .
