Assistant Vice President - US Payroll experience is must (Uttar Pradesh)

Job Title: Associate Vice President with US payroll experience Location: Noida (In-Office) Company: Vensure Employer Solutions Experience Required: 10+ years in operations and leadership roles, preferably within Payroll, Tax or Benefits administration. Position Summary We are seeking a strategic, execution-focused leader to drive core service functions including Payroll, Benefits Administration, HR Compliance, and Client Services for our ASO/PEO payroll software platform. Departmental oversight may flex based on individual strengths and evolving business needs. This role is critical to scaling operations, improving service delivery, and ensuring a seamless client experience. The ideal candidate brings deep domain expertise, a track record of driving operational excellence, and the ability to align teams, technology, and processes in a high-growth setting. Essential Duties and Responsibilities Leadership & Team Management - Lead assigned business units with a focus on improving employee retention, reducing attrition, and creating a high-performance, inclusive team culture. - Build and manage teams to deliver consistent service quality and high client satisfaction across all touchpoints. - Identify and resolve issues across people, processes, or product areas that impact performance, team morale, or customer outcomes. - Use tools like skill matrices, IDPs, and PIPs to support individual growth, close capability gaps, and strengthen overall team effectiveness. Operational Excellence & Process Improvement: - Collaborate with global cross-functional teams and regional leaders to identify and implement process improvements and controls that enhance service quality and ensure consistency across all locations. - Optimize resource allocation across teams and workflows to maximize efficiency and meet business objectives. - Lead special projects in collaboration with onshore and offshore stakeholders, including any major product or software migrations while ensuring smooth transitions that minimize service disruptions and maintain client trust. - Prioritize continuous skill development and qualified growth to boost team capabilities and overall performance. - Ensure accurate and timely delivery of key operational data such as performance reviews, skill matrices, development plans, and productivity reports, to support informed decision-making and accountability. - Develop and implement risk mitigation strategies and contingency plans to address potential operational challenges and ensure business continuity. Client Success & Service Delivery: - Build and maintain strong client relationships through regular engagement, proactive communication, and participation in client review meetings; manage escalations to ensure timely and satisfactory resolution. - Drive compliance with Service Level Agreements (SLAs) across assigned business units, ensuring operational support consistently meets or exceeds client contract requirements. - Develop, implement, and enforce Standard Operating Procedures (SOPs) to maintain quality, consistency, and operational excellence within service teams. - Proactively identify and communicate project risks or roadblocks to senior leadership, develop mitigation plans, and escalate critical issues to prevent service disruptions and maintain stakeholder trust. - Identify and analyze trends for assigned business units and suggest best practices from a compliance standpoint. Qualifications - Education: Bachelors degree in business administration, Operations Management, or a related field required; MBA or advanced degree strongly preferred. - Experience: Minimum 8 years of progressive leadership experience in operations, preferably within HR services, payroll, PEO, or SaaS environments. Proven success in scaling operations and leading organizational change, ideally in fast-paced, high-growth companies. - Domain Expertise: Strong knowledge of U.S. payroll, benefits administration, global tax regulations, and client service operations preferred. - Technical Skills: Proficiency with ERP, HRMS, HRIS platforms, and Microsoft Office suite highly desirable. - Certifications: Relevant professional certifications (e.g., PMP, SHRM, Six Sigma, HRCI) are a plus. Knowledge, Skills, and Abilities - Problem Solving & Decision Making: Strong analytical and critical thinking skills with the ability to identify root causes, evaluate options, and make sound, timely decisions. - Communication & Interpersonal: Excellent verbal and written communication skills with the ability to influence and build trust across stakeholders at all levels. Maintains a high degree of professionalism and integrity in all interactions. - Organization & Time Management: Highly organized with the ability to prioritize effectively, manage multiple projects simultaneously, and meet tight deadlines with strong attention to detail. - Adaptability & Work Ethic: Proactive, self-motivated, and adaptable in