01Overview
Job Description
Interact with the US health insurance companies (Customer Care Team)
80%+ Calling will be involved, should be open to Voice based work.
Would secure relevant information of Health Insurance of the patient.
Work on Websites or Applications to perform the activity as per the SOP.
Would be working in 6pm to 3 am & 9pm to 6am with WFO requirement, Supporting US operations (in EST/MST/PST Zone)
Should be Open to Learn & adapt as per the changing needs of the process
Will have to go thru ongoing Trainings (for performance / process needs)
Should be flexible to be moved across the processes assigned by the Manager (Cater to ongoing process requirements)
Will have to work as per the prescribed KPIs / Targets assigned by the Process Manager
Maintain compliance with all company policies and procedures
Ensure - Non Disclosure of any PHI
Working in an evolving healthcare setting, we use our shared expertise to deliver cutting-edge solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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