Associate Application Reliability Engineer

About TripleLift We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance. As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com. Overview The Application Reliability Engineer plays a critical role in driving technical escalations and platform reliability within the Engineering and Solutions organization, directly shaping how we deliver a seamless, high-quality experience for our clients while maintaining operational excellence across the platform. In this role, youll sit at the center of the organization, partnering closely with engineering, product, and client-facing teams to drive rapid resolution of complex technical issues, streamline escalation management, and enable continuous platform improvements. This is an exciting opportunity for someone who thrives in a fast-paced environment and wants to gain end-to-end Ad-Tech platform exposure, act as a key cross-functional connector, and make a direct impact on client satisfaction and operational efficiency while contributing to the long-term success of the organization. Responsibilities Provide platform-wide technical support and deliver solutions for internal stakeholdersManage and resolve assigned tickets from the support queue (~80%) within defined SLAsExecute operational tasks (client setup changes, configuration updates)Assist in incident investigation and RCA with guidancePerform data validation, basic analysis, and troubleshootingCollaborate with Engineering for issue resolution and fix validationContribute to documentation, SOPs, and knowledge base updatesSupport R&D initiatives (~20%) through execution (scripts, analysis, testing)Use and maintain existing scripts/tools to improve efficiencyCoordinate with cross-functional teams for ticket follow-ups and updates Education & Requirements Education:Preferred: Degree in Computer Science, Software Engineering, Data Science, Mathematics, or similar analytical/technical disciplinesBachelors degree in Advertising, Communications, Marketing, or a related field with demonstrated technical exposureExperience:Minimum 3 years of experience in customer application escalations, technical solutions, or customer-facing support rolesExperience working with AdTech platforms or technical product support environments is highly preferredTechnical Skills & Capabilities:Strong understanding of web technologies (HTML, CSS, JavaScript) and modern production tech stacksHands-on experience or familiarity with datastores and querying frameworks (e.g., MySQL)Proficiency in at least one programming language such as Python, Java, or PHPExperience with data analysis and visualization tools like Excel, Looker, or OmniAI awareness and practical application skills, with the ability to leverage AI tools and solutions to work more efficiently, automate tasks, and enhance personal productivityFluent in English, both spoken & writtenCore Competencies:Solutions-oriented mindset with excellent troubleshooting, analytical, and problem-solving skills, and a strong focus on identifying root causesAbility to think critically, structure investigative approaches, and execute effective problem-solving workflowsStrong stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiencesProven ability to manage multiple priorities, take ownership, and deliver results in a fast-paced environmentEffective project management and coordination skills, with a collaborative and proactive approachSelf-driven with strong time management skills and the ability to work both independently and as part of a team Life at TripleLift At TripleLift, were a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating. Learn more about TripleLift and our culture by visiting our LinkedIn Life page. Establishing People, Culture and Community Initiatives At TripleLift, we are committed to building a culture where people feel connected, supported, and empowered to do their best work. We invest in our people and foster a workplace that encourages curiosity, celebrates shared values, and promotes meaningful connections across teams and communities. We want to .