01Overview
Position SummaryCustomer Service Representatives (CSRs) at CDK Global are responsible for delivering exceptional customer experiences while upholding the companys professional standards at all times. This includes maintaining appropriate hygiene, appearance, attendance, and a positive attitude. Success in this role requires reliability, preparedness, strong communication skills, attention to detail, and a commitment to continuous learning, teamwork, and data accuracy. CSRs proactively identify customer needs, follow established scripts and call/chat guidelines, and consistently meet both qualitative and quantitative performance goals while maintaining the highest levels of integrity and customer rapport.Responsibilities Essential FunctionsReport to work on time and be fully prepared before the start of each scheduled shift; work 100% of assigned hours.Demonstrate self-motivation, discipline, and focus throughout the entire shift.Maintain readiness for work by having all required tools and resources available.Adhere to all company policies and procedures outlined in the employee handbook, training materials, and any updates provided by CXC management.Use and respect company equipment responsibly at all times.Handle calls efficiently by promptly releasing calls when completed and minimizing non-productive time.Deliver high-quality customer interactions consistently while representing dealerships in a positive and professional manner.Follow all call and compliance guidelines to ensure adherence to FCC regulations and client expectations.Provide accurate, relevant, and detailed communication to dealership partners.Maintain consistent productivity levels by maximizing every lead and opportunity.Accept feedback, coaching, and instruction constructively; apply guidance immediately and seek clarification when needed.Communicate positively and professionally with peers, Team Leaders, and management.Address concerns or issues calmly and professionally with the appropriate supervisor.Offer constructive feedback and suggestions to support continuous improvement at CDK Global.Should be willing to work from office 5 days/week in 24/7 (Rotational) Shift Timings. This will be purely evening shifts.Education ExperienceBachelor of Business Administration (BBA)/ Bachelor of Science(B.Sc.)/Bachelor of Commerce(B.Com) or equivalent. .
