Associate, Customer Service Officer

As a part of the DBS Consumer Banking Group, you will be responsible for ensuring differentiated customer experiences through leading customer service. You will play a crucial role in owning and closing client escalations within 24 hours, adhering to service management principles, and increasing client interactions while maintaining RED Service standards.

- Own and close each client escalation within 24 hours, keeping the client informed of any delays and resolution dates. - Increase client interactions and handle them as per the RED Service standards. - Ensure 100% coverage and contact-ability of all clients under various service-led campaigns in CRM. - Mandatory coverage of all qualified Treasures every quarter. - Implement CBG Client Contact Management Policy with 100% compliance. - Cover 20 unique clients every month under CCM, updating details in CRM or as per applicable target.

- Minimum 10 years of front line client experience with a leading bank or financial institution. Additional Company Details: DBS Consumer Banking Group is committed to providing the best financial solutions tailored for each customer's needs. The bank offers a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, to help customers realize their dreams and aspirations at every stage of life. Join us in embedding a service culture across all customer touchpoints and supporting the sales team in acquiring customers digitally while ensuring risk and governance factors are consistently monitored and addressed.