01Key Responsibilities
1. Service & Project Delivery
- Oversee end-to-end service delivery for IT services and support teams.
- Drive the successful execution of projects and programs within scope, time, and budget.
- Ensure production support, system maintenance, and customer SLAs are consistently met.
- Monitor delivery metrics, project status, and cost performance; report to senior stakeholders.
2.
Stakeholder
Management
- Build and maintain strong relationships with internal and external stakeholders (including global counterparts).
- Act as a single point of contact for delivery escalations and solutioning.
- Align delivery roadmaps with business goals and strategic priorities.
3. Team &
People Management
- Lead a cross-functional team of 2030 members including developers, QA, analysts, architects, and Scrum Masters.
- Drive recruitment, onboarding, performance management, and professional development plans.
- Coach, mentor, and motivate team members to grow both technically and behaviorally.
- Foster an inclusive, empowered, and value-driven team culture.
4. Governance &
Process Excellence
- Implement best practices in Agile, SAFe, and Waterfall methodologies.
- Introduce productivity improvement measures, automation, and continuous service enhancement.
- Drive change management initiatives with a focus on innovation and efficiency.
- Coordinate with internal and external teams (India and Belgium) for optimal collaboration.
5. Budget &
Resource Management
- Own team budget, staffing, and resource planning.
- Optimize team utilization and ensure alignment with financial targets.
- Manage third-party vendors and contractors to ensure delivery commitments are met.
6. Culture &
Communication
- Promote Colruyt Group's core values and organizational mission.
- Ensure clear, frequent, and open communication across teams.
- Actively engage the team to drive ownership, transparency, and continuous learning.
Qualifications &
Experience:
- Total Experience: 18+ years in IT delivery and services.
- Project/Program Delivery: 5+ years of hands-on experience managing full lifecycle projects in Agile, SAFe, and Waterfall environments.
- People Management: 5+ years managing cross-functional technical teams of 20+.
- Strong experience managing global teams in an onsiteoffshore model.
- Proven expertise in working with stakeholders, clients, and vendor partners in a complex, matrixed organization.
- Familiarity with ITSM tools, delivery KPIs, and SLE compliance.
- Exposure to staffing, induction, appraisal, release, and team capacity planning.
Required Skills &
Attributes:
- Inspirational leadership and 'lead by example' mindset.
- Solid communication, negotiation, and stakeholder influencing skills.
- Hands-on understanding of delivery metrics, reporting, and risk management.
- Culturally sensitive and adept at building synergy between global teams.
- Deep commitment to employee engagement, coaching, and performance development.
- Highly organized with attention to detail and solid follow-through.
- A believer in values such as respect, integrity, active listening, service orientation, and collaboration.
Preferred Certifications:
- PMP, CSM, SAFe Agilist, or equivalent project/delivery management certifications. .
