01Overview
Associate Developer, Applications Support
Experience: Not Available to Not Available years
Location: Kigali, Rwanda
Skills: Java Core, Spring Boot, Spring Batch, Spring Framework, GUI technologies, Windows operating systems, Linux operating systems, networking, ticketing systems, Web Services, APIs, Continuous Integration, Continuous Deployment, CI/CD, Native Mobile application, Hybrid Mobile application, cloud principles, monitoring tools, scripting knowledge, cloud platforms
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What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation were consistently exploring current technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team youll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
3+ years of experience in IT support or technical support roles
Strong knowledge of Java Core, Spring Boot, Spring Batch, and Spring Framework.
Experience with GUI technologies.
Proficient in analyzing logs and debugging Java applications.
Strong knowledge of Windows/Linux operating systems, networking, and troubleshooting tools.
Experience with ticketing systems.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple priorities.
Web Services and APIs.
Continuous Integration and Deployment (CI/CD).
Native/Hybrid Mobile application.
Knowledge of cloud principles and practices would be strongly beneficial
Familiarity with monitoring tools.
Scripting knowledge is a plus.
Experience with cloud platforms.
Impact You'll Make:
As a Support Engineer, you will be responsible for handling escalated technical issues from Level 1 support/internal teams, performing in-depth troubleshooting, and ensuring timely resolution of incidents and service requests. You will work closely with cross-functional teams to maintain system stability and deliver excellent customer service.
Handle escalated support tickets related to Java-based applications and services.
Troubleshoot and resolve issues in Java Core, Spring Boot, Spring Batch, and Spring Framework components.
Provide support for GUI-based Java applications, ensuring responsiveness and usability.
Respond to and resolve technical issues escalated from L1 support/Internal Teams within defined SLAs.
Basic Troubleshoot hardware, software, network, and application issues.
Document solutions and update knowledge base articles.
Collaborate with L3 support, Incident management and engineering teams for complex issue resolution.
Monitor system alerts and logs to proactively identify potential issues.
Assist in software deployments, patches, and upgrades.
Provide support via ticketing systems, email.
Maintain detailed records of support requests and resolutions.
Excellent problem-solving and communication skills.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title Assoc Developer, Applications Support .
