01Overview
Associate Director - Program Management (Insurance)
Location: Jaipur
Experience: 15-20 Years
About the Role
Happiest Minds is looking for a highly experienced Associate Director - Program Management with a strong background in the Insurance domain and proven expertise in managing large-scale .NET application development, modernization, and digital transformation programs . The ideal candidate will lead strategic customer engagements, oversee multiple programs, ensure delivery excellence, drive business outcomes, and manage cross-functional teams across global delivery environments.
This role requires a strong blend of program leadership, customer relationship management, financial governance, delivery management, and technology understanding to successfully execute complex enterprise initiatives.
Key Responsibilities
Lead end-to-end delivery of multiple projects and programs for global customers. Define program governance frameworks, execution strategies, delivery roadmaps, and success metrics. Drive project planning, effort estimation, budgeting, forecasting, and financial governance. Ensure timely, high-quality, and cost-effective delivery aligned with customer expectations and business objectives. Monitor program performance through KPIs, dashboards, periodic reviews, and governance meetings. Identify, assess, and mitigate program risks, dependencies, and issues across multiple workstreams. Build and manage strong customer relationships, serving as the primary escalation and engagement point. Collaborate with Engineering, QA, Product Management, Infrastructure, Business, and Operations teams to ensure seamless delivery. Drive workforce planning, resource allocation, utilization management, and talent development. Establish and maintain delivery excellence through process compliance, quality frameworks, and continuous improvement initiatives. Support pre-sales activities including solution reviews, effort estimation, proposal development, and Statement of Work (SOW) preparation. Present program updates to executive leadership, steering committees, and customer stakeholders. Ensure successful execution of transformation initiatives involving cloud adoption, application modernization, and enterprise platforms. Required Qualifications
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline. 15+ years of overall IT experience with a minimum of 5+ years in Program Management roles. Proven track record in managing large-scale application development, modernization, digital transformation, or cloud programs. Hands-on experience managing Microsoft technology-based application development and support programs, particularly in .NET ecosystems. Strong Insurance domain expertise with experience delivering technology solutions across:Policy Administration Claims Management Underwriting Billing & Payments Distribution Channels Agent/Broker Portals Customer Digital Platforms Experience leading InsurTech transformation initiatives while partnering closely with business stakeholders and insurance customers. Strong knowledge of Agile, Scrum, Waterfall, and Hybrid delivery models. Experience managing geographically distributed teams and global delivery engagements. Excellent stakeholder management, customer engagement, and vendor management capabilities. Strong financial acumen with experience managing budgets, revenue, profitability, and delivery margins. Technical & Functional Skills
Program & Portfolio Management Insurance Domain Expertise Large-Scale .NET Application Delivery Application Modernization & Digital Transformation Agile/Scrum Program Delivery Enterprise Application Management Cloud Transformation Programs Risk & Dependency Management Resource & Capacity Planning Financial Governance & P&L Management Client Relationship Management Contract, Commercial & SOW Management Executive Reporting & Governance Delivery Excellence & Quality Management .
