01Overview
Job Requirements
About the Role
The Associate Operations Specialist Central Disbursement & Payment is part of the Central Operations team, supporting Credit Operations in the booking and processing of retail loans. The role involves managing activities such as inventory funding, pre-disbursal cancellations, master data maintenance (pin codes, cities, states), loan linking in the FinnOne system, DSA/dealer empanelment, and payout processing. The incumbent will ensure operational accuracy, drive process efficiency through automation, and maintain compliance with service standards.
Key Responsibilities
Primary Responsibilities
Manage loan disbursal (booking), payouts, onboarding, and post-disbursal activities across all retail products.Ensure accurate and timely processing of transactions in accordance with defined SLAs.Maintain thorough knowledge of loan documentation across various products.Coordinate with internal stakeholders including branches, product teams, and policy teams for process updates and discrepancy resolution.Handle and manage outsourced staff effectively to ensure smooth operations.Drive quality standards and SLA adherence within the unit.Focus on automation and digitization to improve process efficiency, accuracy, and turnaround time.Uphold the organizations code of conduct and compliance standards.Execute single-product and manual activities as required.
Secondary Responsibilities
Prepare and publish various MIS reports for internal stakeholders.Coordinate daily with branches and central teams for issue resolution.Participate in UAT (User Acceptance Testing) for new system requirements or modifications to existing functionalities.
What We Are Looking For
Education
Graduation: Graduate in any discipline from a recognized institution.
Experience
Minimum 2 years of relevant experience in loan disbursal, payouts, or central operations within retail banking.
Skills and Attributes
Strong understanding of loan processing and documentation.Effective communication and interpersonal skills for stakeholder coordination.Ability to manage outsourced teams and ensure service quality.Proficiency in MS Office tools, especially Excel and PowerPoint.Detail-oriented with a focus on accuracy and compliance.Process-driven mindset with an inclination toward automation and improvement.Ability to work under pressure and meet deadlines consistently. .
