01Overview
About the CompanyFirstCry is Asias largest omnichannel platform for baby & kids products, and our Middle East division is scaling rapidly across UAE & KSA.About the RoleWe are looking for a high-energy Associate Product Manager Payments who can optimize checkout performance, improve payment success rates in a multi-currency environment, and leverage AI to enhance product delivery. This role sits at the intersection of Payments, Data, and Customer Experience.ResponsibilitiesOwn the roadmap for payment modules (ideation to launch)Create PRDs, user stories & wireframesAnalyze transaction failures, bin-level performance & gateway latenciesDrive payment Success Rate (SR) optimizationPartner with Business, Operations & Engineering teamsLead QA & UAT cycles for seamless releasesConduct deep research on ME payment trends (BNPL, COD, digital wallets)Use AI tools to improve documentation, testing & insights QualificationsB.E./B.Tech (CS preferred)MBA from Tier 1 / Tier 2 institute (preferred) Required Skills13 years in Product Management (Fintech / E-commerce / Payments preferred)Strong understanding of Payment Gateways & API integrationsKnowledge of card-bin analysis & multi-currency checkout flowsHands-on with Google Analytics 4, SQL, Tableau/PowerBI/LookerExperience with Figma/Miro/BalsamiqStrong communication & stakeholder management skillsSelf-driven, analytical & customer-obsessed mindset Preferred SkillsExperience in diverse payment ecosystems such as:MadaApple PaySTC PayDirectly impact the growth of a fast-scaling international e-commerce business in the GCC region.Equal Opportunity StatementWe are committed to diversity and inclusivity.Interested candidates can e-mail directly to cnt.nilakhi.bhattacharjee@firstcry.in .
