01Responsibilities
Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice.This role further entails the responsibility of understanding client needs, business and sector characteristics.Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the banks policies.The role bearer is accountable for customer acquisition, due diligence and recovery.Ideate to create diversified revenue sources for wholesale banking and facilitate campaigns to increase customer penetration and acquire high quality clients.Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank.Gather and leverage market intelligence to incorporate best practices.Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals.Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes.Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance.Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business.Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight. Attract and retain best-in-class talent for key roles in their reporting structure.Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements. Education Qualifications:
Graduation: Any graduate
Post Graduation: Any postgraduate
Experience: - 2-5 years of relevant experience in relationship management. .
