- Handle personalized service requests of Affluent (Solitaire) customers and deliver TAT.
- Ensure strict adherence to regulatory requirements for Affluent customer segment.
- Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Affluent customers.
- Manage complaints and ensure resolution within TAT.
- Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.
- Deliver performance on service-quality scorecard
- Visit Customers for service related and profilers.
Skills and
02Requirements
- Excellent communication skills with customer service orientation
- Courteous, patient and polite
- Team player
- Knowledge of Microsoft Excel
- Understanding of banking norms and processes
- Minimum qualification Graduate .
03What you'll need
Experience
0 to 4 Yrs
Employment Type
Full time
Programming languages
Customer service orientationExcellent communication skillsTeam playerKnowledge of Microsoft ExcelUnderstanding of banking normsprocesses
