01Overview
As an Associate Renewals Manager, you will play a critical role in maximizing customer retention and minimizing churn through effective sales and relationship-building techniques. You will be responsible for managing the renewal process, aligning with customer needs, and collaborating with internal teams to drive customer success and growth.
Job Responsibilities
Maximize customer retention rates by employing effective sales techniques through phone, video, and email communications, while focusing on minimizing customer churn and contraction. Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded. Assess and evaluate license usage and complete the necessary true-up requirements. Develop a strong understanding of customer business needs and goals to generate accurate renewal quotes. Provide administrative support for renewals to Renewal Managers and Account Executives as needed. Ensure all renewals are closed within a timely manner to support revenue goals. Collaborate with Sales and Customer Success Managers on strategies and plans for renewals, using customer analytics and metrics to enhance decision-making. Coordinate with customers to ensure that Purchase Orders (POs) and order forms are completed accurately for smooth internal deal approvals.
Bachelors degree in Business, Marketing, or a related field preferred. Proven experience in customer success, sales, or a renewals-focused role. Strong understanding of customer relationship management (CRM) software. Excellent communication skills, both written and verbal. Ability to work collaboratively with cross-functional teams. Detail-oriented with strong organizational and multitasking abilities.
System Requirements
At least 15mbps for the main internet and at least 10mbps for backup A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup Note: Back-ups should still be able to function when there is a power interruption A webcam Noise-canceling USB Headset Quiet, Dedicated Home Office Smartphone
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