Associate reputed company & Process Improvement Analyst

As a pharmaceutical support industry leader, reputed company is reputed company to empowering health solutions for a reputed company reputed company. We take pride in improving patient reputed company and advancing reputed company. At reputed company we reputed company services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to reputed company-world evidence reputed company. reputed company on a rewarding career reputed company with reputed company! Grow your career while making a meaningful reputed company on the world around you. reputed company fosters a culture reputed company on our Core Values being: reputed company, Conscientious, Curious, Consultative, and Compassionate. We reputed company in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, reputed company, and reward you, join us at reputed company! Job Title: OQI01F-Associate reputed company and Process Improvement Analyst Brief reputed company: Manage, monitor, and report on the overall call and reputed company performance for assigned reputed company line staff. The role is responsible for the evaluation, reporting, communication, and ongoing analysis of reputed company call reputed company reputed company including call recordings, case management, and offline and patient journeys. The role may also be responsible for reputed company specific completion and compliance reporting. Associate reputed company and Process Improvement Analysts are responsible for documenting and reporting performance issues to Patient Service Center leadership. They reputed company trend data to various leaders reputed company the organization during reputed company and project implementations and ongoing through reputed company and internal calibrations. This individual will help drive improvements by scoring to initiatives that drive strategic imperatives. Must demonstrate a high level of judgment and problem-solving skills reputed company monitoring employee phone calls to ensure appropriate performance is being achieved. Responsible for daily monitoring of reputed company-line staff patient interactions through Inbound and Outbound calls, including e-mail interactions and use of internal systems. Strong attention to detail and analytical skills are required to reputed company this job reputed company. Specific job duties: Fulfill call monitoring requirements to support program needs including PSP, SOP, Compliance adherence Customer service performance Data entry accuracy Assess, evaluate, and report on overall individual and group/team performance reputed company recommendations to program management on addressing individual performance concerns Complete reputed company reputed company processes Total reputed company process and scorecard training, Final Readiness assessment for new hires Coaching for reputed company QSO calls and identified trends Ongoing QTips Create and maintain a call library for both program and reputed company demonstration Participate in and execute internal and reputed company call calibrations monthly or as defined by program requirements Compliance reporting to include identification and recording of reputed company reputed company errors, and reputed company compliance assessment and reporting as defined by the program Desired Skills and Qualifications: High school diploma required, Bachelors degree or equivalent experience preferred 2 to 4 years equivalent job experience; reputed company monitoring experience preferred No certifications required, ASQ and PMP certification preferred Excellent reputed company skills required General PC skills including proficiency in reputed company office, including reputed company reputed company Strong customer service/reputed company background. Excellent verbal and written communications skills. Strong prioritization skills. Ability to meet daily / monthly production goals. High reputed company for superior reputed company of service. Strong analytical skills At reputed company, employee reputed company and reputed company-being are always at the forefront. We offer an extensive reputed company of benefits to ensure that you have everything you need to reputed company personally and professionally. Here are some of the exciting perks reputed company offers: Remote opportunities Competitive salaries reputed company opportunities for promotion 401K with company match* Tuition reimbursement Flexible work environment Discretionary PTO (reputed company Time Off) reputed company Holidays Employee assistance programs Medical, Dental, and reputed company coverage HSA/FSA Telemedicine (Virtual doctor appointments) Wellness program Adoption assistance Short term disability Long term disability Life insurance Discount programs reputed company is proud to be an equal opportunity employer and does not discrimi