Associate Software Trainer

Key Responsibilities / Accountabilities Planning/Strategy Assist in the planning, creation and delivery of Howden specific MS Office suite, AI platforms, IT systems and other projects as required, including ways of working to delegates Globally via classroom and virtuallyTo learn how to utilise eLearning materials using a variety of applications (e.g. Adobe Captivate and Guidde)Maintain accurate training records/MIMaintenance of first line user support help functions Liaising with internal stakeholders and other organisations to search out areas for Business training supportTechnical Delivery of MS Office suite to advanced level and other bespoke internal IT applications as required Practical experience of applying AI to work based solutionsAbility to assess individual and Group needsResearch (where required), plan and prepare/update new/existing materials Keep up to date with the use of new technology such as AI for deliveryConduct post training assessments to identify areas of improvement and transfer of knowledgePersonal Ability to prioritise workload and manage multiple projectsOperates in an honest, professional and ethical mannerStrictly adheres to Group Employee Code of Conduct which strong aligns to the FCS's code of conduct Completes all relevant and required regulatory trainingActively undertakes personal development to ensure an up-to-date knowledge of latest training methodsKeeps up to date with latest regulatory and legal developments relevant to the Operating Entity/Group and role Knowledge and Experience Essential - Prior training delivery experience (classroom and virtually)Essential - M365 core and online appsPreferable - Knowledge of AI incl. Copilot, Chat GPT and Claude Preferable - Insurance knowledge (preferably incl. London Market knowledge) Skills/Behaviours Good communicatorAttention to detailHighly organised, with good planning/time management skills Able to work independently and use initiative Administration skillsAble to positively react to changeResilient and calm under pressureA desire to learnTeam player, networks and able to build sustainable relationshipsFlexibility experience10 .