30% Answer inbound calls from customers in a fast paced, goal-oriented collections department20% Assist internal and external customers through inbound and outbound email and phone request to ensure dispute resolution.10% Use resources to research, resolve and respond to moderately complex customer issues10% Identify collections issues and forward them to cross functional departments for resolution10% Provide customers with supporting documents and other correspondence to resolve delinquent and/or disputed balances10% Use customer feedback to identify needs to reconcile disputes10% Provide customer assistance for client audit letter responses as necessary .
