01What We Are Looking For
Essential:
12 years of experience in a customer service, technical support, or customer delivery environment.
Strong customer service, interpersonal, analytical, written, and verbal communication skills.
Experience working with KPIs, SLAs, milestones, deadlines, and change requests.
Good operational knowledge of Microsoft Office, Smartsheet, JIRA, and Salesforce.
Ability to remain composed and perform effectively in high-pressure situations.
Desirable:
A proactive, customer-focused approach with strong problem-solving skills.
Experience working collaboratively with cross-functional teams in a fast-paced environment.
Get in Touch:
Find out how this unique opportunity can help you achieve your career goals by applying to our knowledgeable Talent Acquisition team. Choose a new path with SHL.
About Us
We unlock the possibilities of businesses through the power of people, science and technology.
We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
When you inspire and transform peoples lives, you will experience the greatest business outcomes possible. SHLs products insights, experiences, and services can help achieve growth at scale.
What SHL can offer you
Diversity, equity, inclusion and accessibility are key threads in the fabric of SHLs business and culture (find out more about DEI and accessibility at SHL)
Employee benefits package that takes care of you and your family.
Support, coaching, and on-the-job development to achieve career success
A fun and flexible workplace where youll be inspired to do your best work (find out more LifeAtSHL)
The ability to transform workplaces around the world for others.
SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible. .
