Associate Trainee-Enterprise Helpdesk

" Bachelor's degree in computer science, Information Technology or Computer application (BSc. Computer Science, BCA, MCA, BTECH) " Good understanding of Operating systems " Basic knowledge and understanding of hardware, application software and networking " Excellent written and spoken communication Primary Roles and

" Troubleshoot / resolve the issues for which users connect with the ServiceDesk " Create tickets [Incidents / Requests] and follow up with resolver groups for resolution " Identify the right categories / sub-categories for the issues to ensure the tickets are created, resolved / routed under right category/sub-category " Analyse the tickets to ensure they are resolved right first time and avoid unnecessary ticket hops " Analyse and highlight any issues which needs to be raised as Major Incident to the Lead or Incident Manager basis the criteria " Keep track of the tickets and follow the 3-strike policy and keep the user updated on the status of the tickets apart from following up with them on resolution status. Employee Benefits: " Group Medical Insurance " Cab facility " Meals/snacks " Continuous Learning Program Company Profile Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India. We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM. We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP. URL - http://stratacent.com .