01Overview
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
Oversee and manage the day-to-day operations of the customer service team, ensuring efficient and effective service delivery to customersDevelop and implement strategies to enhance customer satisfaction and loyaltyAnalyze customer feedback and data to identify areas for improvement and implement appropriate solutionsProvide coaching, training, and support to the customer service team to enhance their skills and performanceCollaborate with cross-functional teams to address customer concerns and resolve complex issuesMonitor and report on key performance indicators (KPIs) and metrics to measure the team's effectivenessEnsure compliance with relevant policies, procedures, and regulations
Key Requirements
Experience in a customer service management role, preferably in the banking or financial services industryStrong leadership and people management skills, with the ability to motivate and develop a teamExcellent communication and interpersonal skills, with the ability to interact effectively with customers and stakeholdersAnalytical and problem-solving skills, with the ability to identify and implement solutions to improve customer experienceProficient in using customer relationship management (CRM) systems and data analysis toolsAbility to work in a fast-paced, dynamic environment and adapt to changing business needs
Location:
New Delhi
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time .
