Job Description:
Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
Review cases with FOS / TL and work assignment basis the disposition code.
Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
Receipt book & Repo kits allocation and auditing periodically
Agency billing closure within 60 days of the work completed month.
Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
Handling collection/repo related customer service issues/escalations.
Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
BKT resolution with agency and FOs level need to be tracked & reviewed. .
