01Key Responsibilities
Provide strategic direction for new technologies supporting Synchrony Contact Center and Unified Communication (UC) initiativesResponsibility to review and maintain the reliability and integrity of the enterprise voice platformProvide leadership and guidance for day to day operations within the voice environment including change managementContributes toward design and support for third party integrations of the enterprise voice network, e.g. Integrated Voice Response, Call Recording, Automated Dialer, Computer Telephony Integrations, and complex Reporting SystemsAssist in the development of company policies and procedures to support voice operations, security, and integrityRespond to complex voice and network challenges, both internally and externallyWork with Interexchange and Local Exchange carriers to design, implement, and troubleshoot both SIP and TDM servicesProvide mentoring and support to other staff membersPerform other duties and/or special projects as assigned
Required Skills/Knowledge:
Bachelors degree and a minimum of 3 years of either Technology experience, OR in lieu of a degree, High School Diploma/G.E.D. and minimum of 6 years of Technology experience. Expert-level knowledge of the Avaya Aura Suite and Session Border ControllersStrong Knowledge of large Contact Center solution integrations such as Call Recording, Work Force Management, Complex voice routing, CTIGeneral knowledge of data network concepts such as switching, routing, QoS, Firewall, subnetting
Desired Skills/Knowledge:
Experience migrating premise-based Contact Center and UC environments to CloudLinux and Microsoft Windows skill-set; shell scripting languagesExperience with application deployment on virtual machinesExcellent quantitative, analytical, and problem-solving skills; able to resolve complex problems with limited coachingAchieve productive results in a cross-functional organization involving multiple technologies, teams, and processesEffective communication and collaboration skills to interact with internal and external teams/vendors globallyStrong work ethic with the ability to work both independently and collaboratively in a remote environment
Eligibility Criteria:
Bachelors degree and a minimum of 3 years of either Technology experience, OR in lieu of a degree, High School Diploma/G.E.D. and minimum of 6 years of Technology experience.
Work Timings:
This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement HubsHyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.
For Internal Applicants:
Understand the criteria or .
