01Overview
AVP, Underwriting Operations
Location: Bengaluru / Hyderabad/ Noida
Work Model: Hybrid (3 days Work from Office)
Shift: US Shift
We are inviting applications for the a AVP in Underwriting Operations for a large-scale underwriting services engagement supporting a leading Client portfolio.
This is a senior operating leadership role where you will own end-to-end underwriting service delivery, act as a strategic partner to underwriting stakeholders, and drive operational rigor, transformation, and scale within a complex outsourced model.
Key Responsibilities
Own end-to-end underwriting service delivery across pre-issuance (rating, quoting, binders) and post-issuance (policy issuance, endorsements, cancellations) processes Lead and manage a 180-230 member underwriting operations team across multiple delivery geographies supporting US insurance portfolios Ensure consistent SLA/KPI performance with zero-surprise delivery, especially during renewal peaks and reinsurance cycles Drive standardization and convergence under a Center of Excellence operating model Serve as the primary point of contact for underwriting operations stakeholders in India Partner with internal digital, RPA, and Six Sigma teams to deliver committed efficiency and transformation initiatives Mentor and develop a niche underwriting talent pool with strong focus on capability building and career progression Required Qualifications & Experience
Bachelor's degree in any discipline Strong P&C Insurance Underwriting operations experience in a BPO/KPO environment Proven leadership experience managing 200300 FTEs in complex underwriting operations Demonstrated ability to manage renewal surges and high-volume underwriting cycles Strong operational, people management, and stakeholder management skills Digitally savvy with comfort in data-driven operations Ideal Candidate Profile
Seasoned underwriting operations leader at GM/ AVP/ Director/ Senior Director level Background in large-scale third-party underwriting service delivery Hands-on operating leader with strong transformation orientation Titles define roles, but leadership defines outcomes. Are you ready to architect an underwriting operation that delivers certainty at scale
