01Overview
- Ongoing support of clients Azure and on-premises environments with a focus on infrastructure and networking with occasional support of Azure PaaS solutions
- Resolution of alerts from the NOC monitoring system for issues with Azure VMs and Windows servers
- Assist with managing the monitoring system, including deploying monitoring for new customers, creating new monitoring rules based on business requirements, etc.
- Work with members of other teams to coordinate resolution of issues that are in their technical area
- Work directly with clients on their Azure and Windows Server projects and questions, including advising them on best practices
- Be the technical lead for multiple clients, having a deep understanding of their infrastructure and overall architecture
- Work within the ticketing system to monitor, track, and resolve client issues
Qualifications
- Overall 10+ Years of Experience
- 2+ years of experience with Azure in a hands-on engineering role focused on IaaS and networking
- 3+ years of Windows Server and Active Directory engineering/administration experience
- Basic networking experience (for example: administering or troubleshooting site to site VPNs, basic routing, firewall rules, etc.)
- should have experience in VM Migration from On - Prem to Cloud (Azure)
- Ability to support multiple clients and prioritize multiple issues simultaneously
- Ability to adapt to changes in Microsoft Azure technologies quickly
- Demonstrate a positive set of troubleshooting skills to resolve complex issues
The ideal candidate also has some of the following (Optional):
- Experience with Microsoft 365 products, including Exchange Online, Teams, and Azure Active Directory
- Has worked at a Managed Services Provider supporting multiple customers
- Has worked with or administered IT Monitoring tools such as Solarwinds, Nagios, or ConnectWise Automate
- Experience with Azure Log Analytics and ability to write or understand Kusto queries
- Experience with PowerShell scriptin .
