Back Office Manager

## About the Company Our company, Absolute Insurance Surveyors and Loss Assessors Pvt Ltd is one of the largest service providers in the field of surveying and loss assessment in India. The company was founded in 1989 as a proprietorship firm in Ahmedabad and was converted to a private limited company in 2007. We have expanded our offices to Mumbai with satellite offices in various cities across India. Our corporate office is located in Ahmedabad. Absolute not only deals with surveying and loss assessment but also offers risk, marine, and valuation services. With a vast network of offices throughout India, we have a superior reach and grip across the country. Absolute is now a premier claims partner to individuals and elite companies across India. ## About the Role We are a corporate surveying firm licensed by the Insurance Regulatory Development Authority of India (IRDAI), the insurance business regulator to carry out insurance surveys and loss assessments. We have independent professionals licensed by IRDAI. The General Insurance companies appoint us to assess the loss and submit a detailed survey report quantifying the claim payable under the policy. Our job is to attend surveys at loss sites and assess the actual loss while rejecting false claims. ## Key Responsibilities - Handling daily branch operations to ensure timely and proper survey reports. - Manage and mentor back office staff. - Ensure compliance with IRDA regulations and ethical standards. - Coordinate with insurance companies and clients to maintain strong relationships and resolve disputes or escalations. - Review and release survey reports. - Monitor branch performance. - Develop business strategies to grow the client base and improve service offerings. - Handle budgeting and financial oversight for the branch including cost control and revenue tracking. - Ensure quality control measures to maintain consistency and accuracy in survey assessments. ## Requirements - Excellent communication skills in English & regional languages. - Proficiency in MS Office, Internet, and mobile apps. - Good analytical skills. - Flexible in learning and working in a pressure-full environment. ## Preferred Qualifications - Courses comprising Licentiate, Associate & Fellow conducted by Insurance Institute of India. ## What We Offer - Compensation for passing Insurance Institute of India examinations including costs of books & examination fees as per company policy. - Increments and promotions for outstanding performances as per company policy in addition to regular increments. ## Location & Work Mode - Work locations: Ahmedabad .