01Overview
Job Title: Back Office Manager/ Senior Manager OTC (Accounts Receivable)
Domain: Order to Cash (Cash Application & Collections) Preferred Industry: Logistics
Job Summary
We are looking for an experienced Back Office Manager to oversee Order-to-Cash (OTC) operations, specifically in Accounts Receivable, Cash Application, and Collections. The role involves managing end-to-end back-office functions, ensuring SLA adherence, driving productivity, and achieving financial targets.
Key Responsibilities
Manage OTC operations including Accounts Receivable, Cash Application, and Collections
Ensure delivery meets client SLAs and contractual obligations
Oversee daily back-office production and team performance
Drive productivity and process improvements to achieve financial targets
Manage budgets, profitability, and resource planning
Lead and mentor Assistant Managers, Supervisors, and teams
Handle client interactions and maintain strong stakeholder relationships
Monitor operational metrics and present performance reports
Ensure process compliance with BPMS/ISO standards
Support hiring, training, and workforce development
Required Skills
Strong leadership and people management skills
Excellent communication and stakeholder management
Strong knowledge of OTC cycle (AR, Cash Application, Collections)
Analytical and problem-solving abilities
Strong organizational and multitasking skills
Ability to handle escalations and client interactions
Positive attention to detail
Technical Skills
Proficiency in MS Office (Excel, PowerPoint, Word, Outlook)
Experience in budgeting, financial tracking, and workforce planning
Preferred Profile
Candidates with Logistics industry experience
Strong exposure to OTC processes (AR, Cash Application, Collections)
Compensation: 1,500,000.00 - 1,700,000.00 per year
Benefits
- Health insurance
- Provident Fund
Work Location: In person .
