01Key Responsibilities
- Build RESTful APIs using Node.js and optimize PostgreSQL + Redis data flow.
- Develop and maintain backend services for the omnichannel dialer platform.
- Integrate telephony APIs for outbound/inbound calling, SMS, and other channels.
- Design and implement IVR flows, call routing, and automation features.
- Optimize call handling, queuing, and agent management for high concurrency and reliability.
- Collaborate with frontend, product, and engineering teams to define and deliver technical solutions.
- Ensure platform scalability, security, and performance standards are met.
- Monitor system performance, troubleshoot issues, and implement improvements.
- Stay current with telephony/communication technologies and best practices.
02Requirements
- 35 years in a similar domain, with 12+ years in dialer projects.
- Proven backend development experience with Node.js.
- Strong understanding of telephony systems, APIs, and SIP protocols.
- Hands-on experience designing IVR systems and call routing logic.
- Familiarity with databases for storing call data, logs, and user information.
- Knowledge of cloud platforms (AWS, Azure, GCP) is a plus.
- Excellent problem-solving skills and attention to detail.
- Good communication and teamwork skills.
Perks & Benefits:
- Opportunity to work on cutting-edge communication technology.
- Collaborative and innovative work environment.
- Competitive salary and benefits.
- Chance to make a significant impact in the telecommunication domain. .
