01Key Responsibilities
- Process the daily deliverables for multiple customers in a timely manner with a high level of customer service and quality including but not limited to: Life events, recent hires, haste enrolments, Evidence of Insurability (EOI) forms, dependent eligibility verification, work status events, appeals, HSA administration, and payroll adjustments
- Review and process open enrolment activities including file deliveries and census files
- Review and process ongoing EDI File Verification and identify/resolve errors based on pre-defined Standard Operating Procedures (SOPs)
- Complete customer data audits based on pre-defined Standard Operating Procedures (SOPs)
- Drive to specialize in certain tasks
- Ability to successfully track time spent on tasks/activities and follow departmental protocols
- Identify process improvement opportunities based on current workflows in the department and communicate with leadership
- Ability to suggest improvements/updates in Standard Operating Procedures (SOPs) as per dynamics of process
Qualification:
- Overall, 1 3 years of work experience in Benefits related teams
- Working knowledge of employee life-cycle U.S. Benefits Administration, ACA, related regulations, ERISA guidelines, and HIPAA Compliance
- Ability to work in US shifts
Preferred Qualifications/Skills:
- Exposure to Open Enrolment activities
- EDI experience is a plus
- Strong background in customer facing deliveries
- Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)
- Industry level perks certification will be a plus
Interpersonal Skills:
- Excellent written and verbal communication skills
- Self-starter who is motivated to succeed
- Excellent customer service skills
- Ability to handle multiple tasks under stringent timelines
- Highly motivated and team oriented
Education/Certification/License:
- Bachelors degree in business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge. Learn .
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
NOTICE ON HIRING SCAMS
UKG will never ask you for a copy of your drivers license, social security card, or passport during a job inter
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change. .
