BFSI Sales Trainer

We are seeking a dynamic and experienced BFSI & Sales Trainer to design, develop, and deliver impactful training programs focused on Sales and Customer Service within the BFSI sector. The ideal candidate will be responsible for enhancing learner capabilities, improving student retention, and ensuring alignment with industry standards and organizational goals.

1. Training Program Development Collaborate with Subject Matter Experts (SMEs) in Sales and Customer Service to identify training needs across BFSI roles.Design and develop structured training programs aligned with industry standards, compliance, and business requirements.Create engaging training content, including presentations, case studies, and learning resources. 2. Training Delivery Deliver classroom and/or virtual training sessions for students and new hires.Use diverse training methodologies such as lectures, discussions, simulations, role-plays, and case-based learning.Ensure high levels of student engagement and retention.Adapt training approaches based on different learning styles.Apply knowledge of TNA (Training Needs Analysis) and TNI (Training Needs Identification). 3. Content Management Update training materials regularly to reflect changes in BFSI regulations, policies, and industry practices.Maintain a well-organized repository of training content for easy access and reuse. 4. Assessment & Evaluation Design and implement assessment tools such as quizzes, tests, and practical exercises.Evaluate participant performance and provide constructive feedback for improvement. 5. Performance Monitoring Track learner progress throughout the training lifecycle.Monitor key performance indicators (KPIs) to measure training effectiveness and outcomes.Provide additional support to learners when required. 6. Continuous Improvement Stay updated with the latest trends, technologies, and regulatory updates in the BFSI sector.Continuously enhance training programs to meet evolving industry demands. 7. Collaboration & Communication Work closely with HR, project teams, and stakeholders to align training initiatives with organizational objectives.Address participant queries and concerns in a timely and professional manner. Key

Proven experience as a BFSI Trainer / Sales Trainer / Customer Service Trainer.Strong understanding of Banking, Financial Services, and Insurance (BFSI) domain.Excellent communication, presentation, and facilitation skills.Experience in classroom and/or virtual training delivery.Knowledge of sales techniques, customer handling, and soft skills training.Familiarity with TNA/TNI processes and training evaluation methods.Ability to engage and motivate learners from diverse backgrounds. Preferred Qualifications: Graduate/Postgraduate in Business, Finance, or related field.Certification in Training/Facilitation (preferred).Experience working with skill development / training organizations is an added advantage. Key Skills: Training & FacilitationBFSI Domain KnowledgeSales & Customer Service TrainingCommunication & PresentationContent DevelopmentStakeholder ManagementPerformance Tracking & Reporting Note: Candidates should be flexible for onsite training delivery and willing to travel, if required.