Team Lead Operations (International Process) Open Positions: 10 Joining: Immediate About the Role: Were looking for dynamic and experienced Team Leads to manage international BFSI operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment.
Key Responsibilities
Lead and manage a team handling international voice/email/chat supportMonitor performance metrics and ensure SLA adherenceCoach and mentor team members for continuous improvementHandle escalations and ensure customer satisfactionCollaborate with cross-functional teams to streamline operations .
