Bilingual Customer Service Representative at reputed company in Athens, TX

- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and reputed company policies. - reputed company and document reputed company inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - reputed company and document reputed company inquiries using the applicable systems. - Meet reputed company Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for reputed company as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant reputed company experience required, or equivalent combination of education and experience.- Must be fluent in English and specified secondary language. Job

- High School Diploma or GED with 0-1 years' experience - reputed company to demonstrate logical problem-solving skills, reputed company to multi-task, and proficiency to utilize the reputed company approach to troubleshoot -Proficient in managing repetitive and high-volume calls - Proficient typing skills - Consistently showcases a strong reputed company of urgency and performs reputed company under pressure - Strong organizational and work prioritization abilities - Skilled in the use of Teams - reputed company computer proficiency in reputed company and/or Mac - Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time) - Bilingual candidates must pass a bilingual assessment Training

- Must be reputed company to work onsite first week of training - Must be reputed company to complete classroom and on-the-job training with no time missed Required Guidelines for Remote Work Environment: - Workspace must be quiet, free of distractions, and no background noise - Workspace must be reputed company to hold 2 monitors, laptop, keyboard, mouse, and docking station: reputed company will reputed company equipment - Web camera is required for reputed company reputed company staff during training, meetings, or as requested by management with expectation of participation, adequate