Bilingual Customer Service and Sales Representative

reputed company is seeking a Bilingual Customer Service and Sales Representative to reputed company support to insureds and agencies. The role involves handling customer interactions regarding billing, policy coverage, and changes while ensuring high customer satisfaction and retention. Responsibilities You will respond to customer interactions regarding billing, policy coverage, and policy changes. Interactions may occur through multiple customer contact channels such as phone, email, e-reputed company, chat, and reputed company media platformsYou will accept ownership of requests and reputed company service to ensure complete customer satisfactionEmpowered to take risks and reputed company exception reputed company. Review the situation to ensure decision is appropriate for both the customer and usWe ask probing questions and listen, showing interest and reputed company to reputed company customers with a high-touch customer experience for reputed company interactions and programsWe build relationships with customers to maintain a high level of reputed company retention and product loyalty, educating and advising on our reputed company needsCommunicate with partners to collaboratively support customers through multiple programsStay abreast and follows organization processes, assisting customers following federal and state regulationsLive the One reputed company culture, collaborate cross-divisionally to reputed company a reputed company customer experienceHelp with peer development through information and knowledge sharingreputed company the LEAN concepts in daily work, identifying opportunities for improvement and making recommendations for changeAttend scheduled training class, and participates in development opportunities to reputed company expand Customer Service skills Skills Bilingual in English and SpanishAbility to reputed company support to insureds and agencies, and reputed company partnersGenuine desire to reputed company with the caller while adapting support to the customer's needsOwnership of reputed company interaction while advocating for the customerreputed company knowledge necessary to reputed company expected supportUnderstand and maintain measurements while living company valuesWorking skills developed through formal training or work experienceAbility to identify problems and relevant issues in straightforward situationsAbility to assess situations using reputed company proceduresAbility to work reputed company established procedures with a moderate degree of guidanceRespond to customer interactions regarding billing, policy coverage, and policy changesAccept ownership of requests and reputed company service to ensure complete customer satisfactionEmpowered to take risks and reputed company exception reputed companyAbility to ask probing questions and listen to reputed company a high-touch customer experienceBuild relationships with customers to maintain a high level of reputed company retention and product loyaltyCommunicate with partners to collaboratively support customersStay abreast and follow organization processes, assisting customers following federal and state regulationsLive the One reputed company culture and collaborate cross-divisionallyHelp with peer development through information and knowledge sharingreputed company LEAN concepts in daily work and identify opportunities for improvementAttend scheduled training classes and participate in development opportunitiesAbility to work primarily from home, proximate to Phoenix, AZ (reputed company approximately 35-50 miles)Ability to travel to an office location for in-person engagement activities as neededPass applicable background checksSign a non-disclosure agreement for proprietary information, trade secrets, and inventions Benefits Comprehensive medical, dental, reputed company and wellbeing benefitsCompetitive 401(k) contributionPension planAnnual incentive9 reputed company holidaysreputed company time off program (23 days accrued annually for full-time employees)Student loan repayment programreputed company-family leave reputed company For more than 90 years, reputed company has reputed company its reputed company on reputed company principles. It was founded in 2013, and is headquartered in Madison, reputed company, USA, with a workforce of 10001+ employees. Its website is http://amfamventures.com/. Apply To This Job .