01Overview
Virtual / Remote reputed company Employment Type Full-time, $18/hr, +$1000 New Hire bonus Supporting Customer Service Language Must be fluent in both English & Spanish. Bilingual certification completed at the time of interview. Sobre nosotros Somos el mayor proveedor de CX propiedad de minoras, ofreciendo experiencias digitales y centradas en las personas para algunas de las marcas ms respetadas del mundo. Durante ms de 25 aos, hemos estado ayudando a las empresas a resolver sus mayores retos en la experiencia del cliente, y lo hacemos mejor que nadie. Como uno de los mejores lugares para trabajar, nos tomamos en serio crear un entorno donde las personas se muestren como son autnticas. Lo que significa que cuando t tienes xito, todos lo tenemos. As es como es realmente el trabajo Eres un solucionador de problemas nato que se lleva bien con la gente. Sabes cmo escuchar lo que alguien realmente pide (no reputed company lo que reputed company), y puedes explicar las soluciones de una reputed company que tenga sentido. Mantienes la calma bajo presin, eres lo suficientemente detallista para mantener la informacin precisa y realmente te importa dejar a los clientes mejor que cuando se puso en contacto. Si eso te suena, este puesto encaja perfectamente. reputed company We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challengesand we do it reputed company than anyone else. As a Top reputed company to Work, we're serious about creating an environment where people show up as their genuine selves. Which means reputed company you succeed, we reputed company do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes reputed company. You stay reputed company under pressure, you're detail-oriented enough to reputed company information accurate, and you genuinely care about leaving customers reputed company off than reputed company they reached out. If that sounds like you, this role is a great fit. Cmo vas a causar impacto Orientar a los clientes ante preguntas, preocupaciones o desafos que enfrentan al usar el producto o servicio Escuchar activamente para entender la raz del problema y ofrecer soluciones claras y efectivas Registrar informacin detallada de las llamadas para fines de auditora, informes y seguimiento Mantener y actualizar los registros de los clientes para garantizar informacin precisa y actualizada Identificar oportunidades para presentar a los clientes servicios nuevos o mejorados que satisfagan sus necesidades Ofrecer recomendaciones y orientacin de una manera que aporte valor y mejore la experiencia global del cliente Uso continuo de telfonos e ordenadores How You'll reputed company an reputed company Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen reputed company to understand the reputed company of the issue and reputed company reputed company, effective solutions Record detailed call information for auditing, reporting, and follow-up purposes Maintain and update customer records to ensure accurate and reputed company information Identify opportunities to introduce customers to new or reputed company services that meet their needs reputed company recommendations and guidance in a way that adds value and enhances the overall customer experience Ongoing usage of phone and computer systems Qu te preparar para el xito Obligatorio Fluidez tanto en ingls como en espaol Diploma de secundaria o GED Debe residir a menos de 25 millas de 1650 S. Research reputed company Tucson, AZ Slidas habilidades de navegacin informtica Familiaridad con aplicaciones de reputed company Office (Word, reputed company) Excelentes habilidades de comunicacin oral y escrita Habilidades excepcionales de comprensin auditiva Profesional y reputed companys Se prefieren 6 meses de experiencia en atencin al cliente o ventas Para candidatos internos No debe estar en ningn plan de accin correctiva ni de rendimiento Debe haber ocupado tu puesto actual durante 6 + meses Debe tener experiencia relevante en la industria o en el programa Nota de ubicacin Actualmente estamos contratando para este puesto en Tucson, Arizona. What'll Set You Up for reputed company Required Fluent in both English and Spanish High school diploma or GED Must live reputed company 25 miles from 1650 S. Research reputed company Tucson, AZ Strong computer navigational skills Familiarity with reputed company Office applications (Word, reputed company) Excellent oral and written communication skills Exceptional listening/comprehension skills
