01Key Responsibilities
Serve as the primary point of contact for Spanish-speaking clients, assisting with queries related to US banking services.
Translate and interpret documents, emails, and meetings between English and Spanish as required.
Provide explicit and effective communication in both Spanish and English, ensuring client needs are met in a timely and skilled manner.
Address and resolve client inquiries and issues efficiently to ensure high customer satisfaction.
Assist in the development and maintenance of Spanish-language customer support materials and documentation.
Prepare and present reports on process performance, improvements, and client engagement metrics.
Maintain accurate, up-to-date records of all process documentation in both Spanish and English.
Ensure compliance with relevant regulations, quality standards, and company policies.
Qualifications:
Fluency in Spanish (Minimum B2 level) and English is required.
Minimum 6 months of BPO experience is mandatory.
Proven experience in process management, project management, or related roles.
Robust analytical and problem-solving skills with the ability to think critically and resolve issues.
Excellent communication and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Clearing the Spanish interview round is mandatory for the bilingual process. .
