Billing & Account Specialist

The Billing and Account Specialist serves as the primary point of contact for customer billing and account-related inquiries. This role is responsible for managing billing operations, ensuring invoice accuracy, maintaining account records, and resolving payment discrepancies in a timely manner. We are a Managed Services Provider (MSP), and candidates with prior MSP experience or a strong understanding of the MSP landscape will have a distinct advantage in this role. A background in managed IT services, service delivery models, or partner ecosystems is highly valued and will enable the right candidate to hit the ground running. Responsibilities Billing & Accounting Specialist Billing & Accounts Receivable Prepare, review, and issue monthly client invoices Ensure billing aligns with contracts, agreements, and actual services delivered Investigate billing discrepancies and resolve issues professionally Track outstanding balances and follow up on receivables Maintain accurate client billing records Accounts Payable Review and process vendor invoices Match vendor invoices against contracts and services Track due dates and ensure timely payment Assist with vendor reconciliation and discrepancy resolution Financial Operations Support Maintain organized financial documentation Support reconciliation between vendors, PSA systems, and billing records Assist with monthend close tasks related to billing and AR/AP Work closely with operations and leadership to ensure financial accuracy Attend team meetings to stay up to date with Partner issues and communicate with the team. Knowledge, Skills, and Abilities Knowledge of billing, invoicing, accounts receivable, and account management processes. Proficiency in billing systems, CRM/ERP platforms, and Microsoft Excel. Ability to resolve billing discrepancies and account issues efficiently. Ability to maintain accurate records, handle confidential information, and collaborate effectively with cross-functional teams. Credentials and Experience Graduation (Any) Minimum Five to Eight years of related experience .