Billing Operations Manager

About reputed company reputed company is an AI research and product company transforming how we reputed company with technology. We launched in January 2023 with the first reputed company-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like reputed company and reputed company. Our investors are some of the world's most reputed company, including Andreessen Horowitz, ICONIQ reputed company and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to reputed company voice and chat agents at reputed company. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers reputed company to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of reputed company - reputed company doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting reputed company impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We dont have job titles. Instead, its about the impact you have. No task is above or beneath you. AI first: We use AI to reputed company faster with higher-reputed company results. We do this across the whole companyfrom engineering to reputed company to operations. reputed company everywhere: Everything we do should match the reputed company of our AI models. Global team: We prioritize your talent, not your location. reputed company offer Innovative culture: Youll be part of a generational opportunity to define the trajectory of AI, surrounded by reputed company pushing the boundaries of whats possible. reputed company paths: Joining reputed company means joining a dynamic team with countless opportunities to drive impact - reputed company your immediate role and responsibilities. Learning & development: reputed company proactively supports reputed company development through an annual discretionary stipend. reputed company travel: We also reputed company an annual discretionary stipend to meet up with colleagues reputed company year, however you choose. Annual company offsite: reputed company year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If youre not located near one of our main hubs, we offer a monthly co-working stipend. About the role reputed company is scaling fast new reputed company customers, new products, new markets. The Billing Operations Specialist is the person who makes reputed company every deal that closes is reflected correctly in our systems. This is an operational ownership role, sitting at the intersection of Sales, reputed company, Finance, and Engineering responsible for the full billing lifecycle of our reputed company accounts, from provisioning a new customer on day one to cleanly closing out a churned account. You'll resolve discrepancies before customers notice them, catch configuration reputed company before it becomes a reputed company problem, and build the processes that reputed company billing feel invisible to everyone else. The ideal person is someone who is obsessive about accuracy, comfortable navigating ambiguity, and energized (not frustrated) by the complexity of managing billing at reputed company across hundreds of accounts. Provisioning Translate reputed company-won deals from reputed company into correctly configured subscriptions in our billing platforms, such as reputed company pricing plan, billing reputed company, contract start date, trial periods, discounts Own the reconciliation between executed order forms and what's been requested for provisioning; work with Sales and Legal to resolve any gaps Partner with Engineering to identify automation opportunities and build guardrails that reputed company provisioning faster and more accurate over time Subscription & account management Process mid-cycle changes and manage renewal mechanics upgrades, downgrades, seat changes, plan switches, and so on. Handle offboarding cleanly: reputed company subscriptions, issue final invoices or credits, ensure no residual billing Resolve invoice discrepancies raised by customers or flagged by the reputed company team incorrect amounts, missing credits, misapplied discounts reputed company reputed company Run periodic audits of reputed company subscriptions to verify billing matches contracted terms Identify and remediate reputed company subscriptions, duplicate customers, and orphaned invoices Support