01Responsibilities
Be able to meet standard performance targets like Quality, TAT, NPS, etc.Be able to clearly communicate and resolve customer/broker queries either through email/callBe able to have good interpretation of SOP guidelinesBe able to work independently with minimum supervision and adhere to all process guidelinesBe able to communicate process failures and propose remediation, as well as developing remediation plans in all variety of mediums (verbal, writing, PowerPoint)Be eager to take on more responsibilities and should be able to execute the adhoc tasksMaintains expert level knowledge of Eligibility process and provide inputs to Leadership on any process gaps that existEnsure compliance with internal policies and procedures, external regulations and information security standardsComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do soRequired Qualifications:
Understanding of Healthcare terminologies/conceptsSolid computer skills, including working knowledge of MS applications and keyboarding skillsModerate proficiency with Microsoft Word and ExcelProven excellent communication skills in both verbal & writtenProven ability to work in permanent night shift and extended shift as per business needProven attention to detail - should be quality focusedProven excellent team player and ability to work with minimal supervisionFlexible and able to adapt to basic business need
Preferred Qualification:
A bachelor's degree (B. Com/BA) or equivalent experience
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#NJP .
