BPO Associate

BPO Associate Fresher Location: Hinjewadi, Pune, Maharashtra Job Type: Full-time Experience: Fresher / 01 year Salary: 3,00,000 14,00,000 per annum* Work Location: On-site Industry: BPO / Customer Service / Business Process Outsourcing Job Summary We are looking for enthusiastic and customer-focused BPO Associates to join our team in Hinjewadi, Pune. This is a fresher-friendly opportunity for candidates who want to start or build their career in customer service, business process outsourcing and client support. The selected candidates will interact with customers, understand their requirements, resolve queries and ensure a positive customer experience. Training will be provided for eligible freshers. Key Responsibilities Handle customer queries through calls, email or chat, depending on the assigned process.Understand customer requirements and provide accurate information and solutions.Maintain professional and courteous communication with customers.Follow company processes, quality standards and customer-service guidelines.Record customer interactions and update information accurately in the system.Escalate complex issues to the appropriate team when required.Meet assigned productivity, quality and customer-service targets.Maintain confidentiality of customer and company information.Work effectively with team members and supervisors.Requirements Freshers are welcome to apply.Minimum qualification: 12th pass / Graduate, depending on the process.Good verbal and written communication skills.Basic computer knowledge and familiarity with email/internet.Ability to understand and communicate in English.Customer-focused attitude with good listening and problem-solving skills.Willingness to work from the Hinjewadi, Pune office.Willingness to work in rotational shifts, including night shifts, where applicable.Preferred Skills Customer serviceCommunication skillsProblem solvingActive listeningBasic computer skillsData entryEmail and chat supportWhat We Offer Fresher-friendly work environmentStructured training and onboardingCareer growth opportunitiesPerformance-based incentives, where applicableEmployee benefits as per company policyOpportunities to work with domestic and/or international processesSalary 3 LPA 14 LPA, depending on the process, communication skills, relevant experience, performance, incentives and role requirements. *Actual compensation offered will be communicated during the recruitment process and may vary by process/position. Application Process Interested candidates can apply with their updated resume. Shortlisted candidates will be contacted for the next stage of the selection process. Work Location: Hinjewadi, Pune Employment Type: Full-time, On-site Compensation: 299,938.18 - 1,417,632.79 per year Benefits: Commuter assistanceProvident FundWork Location: In person .