01Overview
A BPO Executive job description requires handling customer interactions, managing data, and resolving issues.
Key elements include communication skills, computer literacy, and problem-solving abilities.
Key Responsibilities
Customer Support: Answer inbound calls, emails, and chats; make outbound calls when needed.Issue Resolution: Solve customer complaints and explain product or service information clearly.Record Keeping: Update customer details and log interaction notes into the company CRM system.Target Achievement: Meet team goals for call handling time, service quality, and customer satisfactionEducation: High school diploma (10+2) or a bachelors degree.Communication: Fluent in spoken and written English and/or regional languages.Technical Skills: Basic computer knowledge and keyboard typing proficiency.Work Ethic: Patience, active listening, and the ability to work in fast-paced shift schedulesPay: 15,000.00 - 22,000.00 per month
Benefits:
Flexible scheduleLife insuranceWork Location: In person .
