01Key Responsibilities
**- **Inbound and Outbound Calls:** Handle both incoming inquiries and make outbound calls to engage potential customers, ensuring clear and effective communication.- **Customer Support:** Assist customers with their questions or concerns, providing prompt and accurate information to enhance their experience.- **Product Promotion:** Inform customers about products and services, helping to identify their needs and promoting suitable offerings.- **Data Entry and Record Keeping:** Accurately input customer information and maintain logs of interactions for future reference, ensuring data integrity.- **Follow-up Calls:** Conduct follow-up calls to ensure customer satisfaction and gather feedback on their experiences, fostering positive relationships.- **Meeting Targets:** Strive to meet assigned targets for call volume, customer satisfaction, or sales, contributing to the overall goals of the team.**Required Skills and Expectations:**- **Communication Skills:** You should have strong verbal communication skills to effectively convey information and engage with customers.- **Listening Ability:** Active listening is crucial to understand customer needs and provide the right solutions.- **Basic Computer Knowledge:** Familiarity with computers and office software is necessary for data entry and maintaining records.- **Problem-Solving Skills:** You should be able to think on your feet and come up with solutions when faced with customer challenges.- **Team Player:** Being able to work collaboratively with others in a fast-paced environment is essential for success. - **Positive Attitude:** A friendly and upbeat demeanor will help you connect with customers effectively.
Experience
0 - 1 Years
No. of Openings
250
Education
12th Pass
Role
BPO Telecaller
Industry Type
Call Centre / BPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office .
