01Role Overview
Responsible for managing day-to-day branch operations while ensuring quality customer service, accurate documentation, and compliance with banking procedures.
Key Responsibilities Handle customer queries and service requests. Process account opening and KYC documentation. Assist customers with banking services such as debit cards, cheque books, fund transfers, and digital banking. Support daily branch transactions and operational activities. Maintain accurate customer and branch records. Coordinate with internal teams for smooth branch functioning. Follow RBI guidelines, bank policies, and internal controls. Build customer relationships and explain relevant banking products and services. .