01Overview
Key Result Areas (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
Business Growth & Acquisition
Achieve targets for new CUID creation. Drive new customer disbursements as per percentile role benchmarks. Ensure net growth and tonnage growth in line with branch plan.
Yield & Profitability Management
Achieve onboarding yield benchmarks Drive optimal ticket size, renewal mix, and repeat customer engagement. Ensure cost-efficient branch operations.
Portfolio Quality & Risk Management
Maintain auction-to-book ratio Ensure strict adherence to LTV, documentation quality, and purity testing protocols. Resolve spurious and bentex cases within defined timelines
Collections & Delinquency Management
Deliver resolution for 030 DPD bucket. Monitor overdue accounts and perform timely follow-up. Support recovery actions as per internal guidelines.
Compliance, Audit & Governance
Achieve audit score as defined, ensure closure of audit findings. Maintain zero-tolerance on operational deviations and regulatory breaches. Ensure accuracy in process, record keeping, and vault management.
Customer Service & Branch Experience
Ensure high service quality, fast turnaround time, and seamless grievance resolution. Maintain branch hygiene, safety, and security standards.
People Leadership & Productivity
Lead ABM, Gold Valuer, GLO, and CSE for daily performance. Conduct coaching, on-the-job training, and reviews. Ensure manpower productivity as per branch benchmarks .
