01Overview
We are seeking an experienced and dynamic Branch Manager to oversee daily branch operations, drive business growth, ensure excellent customer service, and maintain full regulatory compliance. The ideal candidate will have robust leadership skills, banking knowledge, and the ability to manage both people and financial performance effectively.
Key ResponsibilitiesBranch Operations & Management
Lead, supervise, and support all branch staff, including tellers, customer service officers, and sales teams.
Oversee daily banking operations, ensuring accuracy, efficiency, and compliance with bank policies.
Ensure timely resolution of customer issues and smooth daily functioning.
Business Development & Sales
Drive branch sales targets for deposits, loans, credit cards, insurance, and other banking products.
Develop and implement strategies to increase customer acquisition and retention.
Build solid relationships with high-value clients, local businesses, and community leaders.
Monitor competitor activities and market trends.
Customer Service
Ensure a high standard of customer experience across all touchpoints.
Handle escalated queries and provide personalized financial solutions.
Ensure the branch meets customer satisfaction KPIs.
Compliance & Risk Management
Ensure full adherence to KYC/AML guidelines and internal audit standards.
Identify and mitigate operational risks.
Maintain proper documentation, reporting, and regulatory compliance.
Team Leadership & Training
Motivate, guide, and evaluate team performance.
Conduct regular training on products, compliance, sales techniques, and customer service.
Foster a positive and productive work culture.
Required Qualifications
Bachelors degree in Finance, Business Administration, Commerce, or related field.
5+ years of experience in banking, with at least 2 years in a supervisory or managerial role.
Robust understanding of retail banking products, operations, and regulatory guidelines.
Proven track record of meeting sales and performance targets.
Job Type: Full-time
Compensation: 40,000.00 - 70,000.00 per month
Work Location: In person .
