01Key Responsibilities
Business Development:
- Drive branch liabilities, assets, third-party products, and fee income.
- Achieve CASA, Retail Assets, Insurance, Investments, and Cross-sell targets.
- Acquire new-to-bank customers through local market initiatives and relationship building.
- Increase branch profitability and business productivity.
Team Management:
- Lead, coach, and motivate the branch team to achieve individual and branch goals.
- Monitor team performance through regular reviews and training.
- Ensure high employee engagement and productivity.
Customer Relationship Management:
- Build and maintain strong relationships with key customers.
- Resolve customer complaints promptly and ensure superior service standards.
- Enhance customer retention and deepen existing relationships.
Operations & Compliance:
- Oversee daily branch operations and ensure adherence to RBI guidelines and bank policies.
- Ensure timely completion of operational audits and regulatory compliance.
- Monitor cash management, KYC/AML compliance, account opening, and transaction monitoring.
- Ensure zero operational lapses and effective risk management. .
