Responsible to function as the in-charge of the allocated branches support the head office driven activities Accountable for customer acquisition by monitoring the leads and checking the quality of sourcing ensuring quick conversions of prospects as per the set targets Responsible for customer retention management in collaboration with the operations and sales team Responsible for implemention and engagement of all the subordinates in branch promotional activities Accountable for achieveing organisational productivity norm of all reportees Responsible for prompt customer service Responsible to ensure that training needs are met for all the employees Responsible for enhancing sourcing network Responsible to ensure compliance of all policies and processes to avoid any audit queries Responsible for handling grievances of both internal external customers .
